Right-sourcing, common services, and new technologies
New technologies open entirely new horizons to re-shape the operational models of UN organizations: cloud computing; meeting and conference services; compilation and availability of system-wide data and information, etc. HLCM is embracing the use of ICT as an agent of change, improved knowledge management and increased collaboration within the system and with other partners.
The technology agenda will be driven by underlying objectives and in the context of proven business cases. In considering innovative business models, HLCM will seek to achieve measurable progress to enhance environmental sustainability of UN operations, through joint initiatives possibly focused on facilities management and procurement.
The scope for the potential development of shared and common service models, including through leveraging the UN system’s collective scale for joint purchasing, is wide – and, thus, careful prioritization will be required, as not all areas are equally ripe for exploitation.