Sustainable business solutions for high-quality operational services

Recognizing the need to re-shape the operational model of the UN system, HLCM is exploring new technologies and embracing new approaches to business operations. This ranges from adopting new technological platforms to embracing ‘green’ solutions. This work has led to a significant shift in how the UN system works. Inter-agency collaboration, capitalizing on economies of scale and reduction in transaction cost has become a core component of back office functions in the UN system. To fully capitalize on opportunities, a clear understanding of the different business models in the system and how these relate to mandate delivery is also needed, to recognize the comparative advantage of organizations not only related to program delivery expertise, but also with respect to management and administrative processes.

UN system organizations operate through an array of different business models. However, at the foundation of all programmatic activities is a set of core functions that are common to all organizations, including budget and accounting, human resources, procurement, and ICT. Strengthening the inter-linkages between the common functions of the UN system is a delicate process. Where there are strong business cases, HLCM is committed to strengthening such linkages through harmonization, joint approaches, and mutual recognition, in order to preserve the ability of each individual entity to deliver on its programmes. This includes investing in vertical (streamlining processes within an agency) and horizontal (strengthening between agencies) improvements.

There is a clear consensus regarding the fact that the 2030 Agenda calls for integrated solutions and that an integrated approach should apply to business operations as well. CEB Common Principle n. 6 - Effective Service Delivery, is unequivocal on the objective to pursue: “Global and integrated service delivery approaches and policy platforms for joint and more efficient service provision will enable the effective implementation of the 2030 Agenda. They will provide value for money and lower administrative costs and support integrated programmatic action, transparency and accountability for results and impact”. And, in the 2016 Report of the Secretary General on the QCPR, the message is equally clear: “Existing collaboration mechanisms can be improved further to move towards integration of functions […] the UNDS needs better integration of back-office functions”.

The professionalization of support service provision in the UN system lies at the heart of the work of HLCM. At the core of this effort will be the mainstreaming of the global service delivery approaches and policy platforms for joint and more efficient service provision in the area of procurement, financial management, ICT and human resources that have already been developed and successfully piloted. This work will have to proceed concurrently and in full coordination with UNDG’s effort to advance the modernization and integration of business operations at the country level.

Concurrently, operational integration can build on the work that has already been conducted by the Committee on mapping global service delivery models and global service centers and the discussions and experience sharing sessions held around these. A move towards further integrating service provision horizontally across organizations is expected and required. For this shift to be successful, the necessary emphasis must be placed on transparent and carefully costed common solutions, to enable individual organizations to make fully informed decisions on the most suitable approach for their specific needs. Furthermore, HLCM needs to look more closely at location-specific collaboration for joint approaches to service delivery, as well as common out-sourcing and in-sourcing among UN organizations.

The following decisions are extracted from official reports.

Action on Megatrends, High-Level Committee on Programmes - Decision posted: 16/04/2017
Action on Human Resources for the 2030 Agenda, High-Level Committee on Management - Decision posted: 28/07/2016
Action on UN System Data Catalog, High-Level Committee on Management - Decision posted: 28/07/2016
Action on System-wide semantic framework (XML) for document management, High-Level Committee on Management - Decision posted: 28/07/2016
Action on One set of principles and follow up to CEB’s mandates, High-Level Committee on Management - Decision posted: 28/07/2016

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The following decisions are extracted from official reports.

Action on Financing for Sustainable Development, Chief Executives Board for Coordination - Decision posted: 08/05/2014
Action on Programme Matters, Chief Executives Board for Coordination - Decision posted: 08/11/2012
Action on 2012 UN Conference on Sustainable Development (Rio +20) , Chief Executives Board for Coordination - Decision posted: 13/04/2012
Action on World Summit on Sustainable Development, Chief Executives Board for Coordination - Decision posted: 01/11/2003
Action on Financing for Development and Strategies for Sustainable Development, Chief Executives Board for Coordination - Decision posted: 09/11/2002

The following decisions are extracted from official reports.

Action on Megatrends, High-Level Committee on Programmes - Decision posted: 16/04/2017
Action on Sustainable Development, High-Level Committee on Programmes - Decision posted: 08/03/2016
Action on Urbanization and Sustainable Development, High-Level Committee on Programmes - Decision posted: 08/03/2016
Action on the Beijing Declaration and Platform of Action, High-Level Committee on Programmes - Decision posted: 10/12/2014
Action on a new UN Urban Agenda, High-Level Committee on Programmes - Decision posted: 10/12/2014

Pages

The following decisions are extracted from official reports.

Action on One set of principles and follow up to CEB’s mandates, High-Level Committee on Management - Decision posted: 28/07/2016
Action on Human Resources for the 2030 Agenda, High-Level Committee on Management - Decision posted: 28/07/2016
Action on UN System Data Catalog, High-Level Committee on Management - Decision posted: 28/07/2016
Action on System-wide semantic framework (XML) for document management, High-Level Committee on Management - Decision posted: 28/07/2016

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The CEB and its subsidiary mechanisms meet and report on a bi-annual basis.

Report of 37th Session (April 2019, Bonn) (CEB/2019/3), High-Level Committee on Management - Session report posted: 24/06/2019
Report of 36th Session (October 2018, Paris) (CEB/2018/5), High-Level Committee on Management - Session report posted: 20/12/2018
Report of 35th Session (April 2018, Valencia) (CEB/2018/3), High-Level Committee on Management - Session report posted: 31/05/2018
Report of 34th Session (September 2017, Geneva) (CEB/2017/5), High-Level Committee on Management - Session report posted: 22/11/2017
Report of 32nd Session (October 2016, Paris) (CEB/2016/5), High-Level Committee on Management - Session report posted: 30/11/2016

Pages

The CEB and its subsidiary mechanisms meet and report on a bi-annual basis.

First Session Report (April 1999, Geneva) (ACC/1999/4), Chief Executives Board for Coordination - Session report posted: 28/11/2011
First Session Report (April 2001, Nairobi) (ACC/2001/4), Chief Executives Board for Coordination - Session report posted: 28/11/2011
Second Report (October 2003, New York) (CEB/2003/2), Chief Executives Board for Coordination - Session report posted: 28/11/2011
First Session Report (April 2003, Paris) (CEB/2003/1), Chief Executives Board for Coordination - Session report posted: 28/11/2011
Second Report (November 2002, New York) (CEB/2002/2), Chief Executives Board for Coordination - Session report posted: 28/11/2011

Pages

The CEB and its subsidiary mechanisms meet and report on a bi-annual basis.

Report of 31st session (March 2016, Geneva) (CEB/2016/4), High-Level Committee on Programmes - Session report posted: 08/06/2016
Report of 32nd session (September 2016, New York) (CEB/2016/6), High-Level Committee on Programmes - Session report posted: 01/12/2016
Report of 15th Session (September 1999, New York), High-Level Committee on Programmes - Session report posted: 11/02/2013
Report of Intersessional meeting (July 2003, Geneva), High-Level Committee on Programmes - Session report posted: 11/02/2013
Report of 5th session (March 2003, Rome) (CEB/2003/4), High-Level Committee on Programmes - Session report posted: 11/02/2013

Pages

The CEB and its subsidiary mechanisms meet and report on a bi-annual basis.

Report of 37th Session (April 2019, Bonn) (CEB/2019/3), High-Level Committee on Management - Session report posted: 24/06/2019
Report of 36th Session (October 2018, Paris) (CEB/2018/5), High-Level Committee on Management - Session report posted: 20/12/2018
Report of 35th Session (April 2018, Valencia) (CEB/2018/3), High-Level Committee on Management - Session report posted: 31/05/2018
Report of 34th Session (September 2017, Geneva) (CEB/2017/5), High-Level Committee on Management - Session report posted: 22/11/2017
Report of 32nd Session (October 2016, Paris) (CEB/2016/5), High-Level Committee on Management - Session report posted: 30/11/2016

Pages

The CEB and its subsidiary mechanisms meet and report on a bi-annual basis.

Report of UNDG meeting (February 2015, New York), United Nations Development Group - Session report posted: 10/08/2016
Annual Overview Report (July 2000, New York) (E/2000/53), Chief Executives Board for Coordination - Report posted: 28/11/2011
Annual Overview Report (July 2013, New York) (E/2014/69), Chief Executives Board for Coordination - Report posted: 11/06/2014
Annual Overview Report (July 2011, Geneva) (E/2011/104), Chief Executives Board for Coordination - Report posted: 06/02/2012
Annual Overview Report (July 2012, New York) (E/2012/67), Chief Executives Board for Coordination - Report posted: 13/06/2012
Transitioning from the MDGs to the SDGs, CEB Secretariat - Excerpt posted: 16/11/2016
Working together for poverty eradication and sustainable development, Chief Executives Board for Coordination - Excerpt posted: 06/12/2011
How the UN System Supports Ambitious Action on Climate Change (Spanish version), Chief Executives Board for Coordination - Excerpt posted: 12/12/2014
How the UN System Supports Ambitious Action on Climate Change, Chief Executives Board for Coordination - Excerpt posted: 12/12/2014
How the UN System Supports Ambitious Action on Climate Change (Spanish version), Chief Executives Board for Coordination - Excerpt posted: 01/12/2014

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Statement of the Prime Minister of Samoa at the CEB High-level Side Event, Chief Executives Board for Coordination - Flyers posted: 01/10/2014
CEB High-level Side Event: Programme, Chief Executives Board for Coordination - Flyers posted: 19/08/2014
Statement of the Secretary-General at the CEB High-level Side Event, Chief Executives Board for Coordination - Flyers posted: 01/10/2014
Risk and Resilience, High-Level Committee on Programmes - posted: 24/01/2018
Sustainable Development, High-Level Committee on Programmes - posted: 05/07/2012
SIDS, Chief Executives Board for Coordination - posted: 18/08/2014
Millennium Development Goals, High-Level Committee on Programmes - posted: 10/07/2012

Pages

Statement of the Prime Minister of Samoa at the CEB High-level Side Event, Chief Executives Board for Coordination - Flyers posted: 01/10/2014
CEB High-level Side Event: Programme, Chief Executives Board for Coordination - Flyers posted: 19/08/2014
Statement of the Secretary-General at the CEB High-level Side Event, Chief Executives Board for Coordination - Flyers posted: 01/10/2014

This page is maintained by HLCM and was last updated on Tue, 10/02/2018 - 10:51